Privacy Policy

Data Protection

vinessence.es is aware of the importance of ensuring the right to privacy and data protection for Users. In this regard, in compliance with REGULATION (EU) 2016/679 on Data Protection, we inform you about the following points related to the processing of personal data through this website:

 

Data Controller:

  • Identity: Vinessence
  • NIF: B73380297
  • Postal Address: C/ Mar Cantábrico, 31-33 ZIP 30591 in Balsicas, province of Murcia in España.
  • Phone: +34 623476736
  • Email: eshop@vinessence.es

 

Purpose

Depending on the form completed by the User, the data may be processed for the following purposes:

  • Registered Users: The information you provide in the registration form is used to manage Users on the website, allowing you to access your profile, view your orders, and make purchases without having to re-enter your identifying details (name, surname, email, and phone) and delivery address. You can modify your profile settings whenever you wish.
    vinessence.es will not accept attempts to register false identities or impersonate individuals or companies. Providing false information in the registration form will result in the automatic removal of the User. vinessence.es reserves the right to verify the information provided by the User through a phone check.
  • Newsletter: In cases where you grant us your consent as provided in Article 21 of the Law on Information Society Services, we will use your identifying and contact details to send you information about website updates, news of interest, as well as promotions and offers for our products and services. The channels we usually use are: email, postal mail, phone, SMS, and push messages, but only if you provide us with your consent.
  • Contact: The personal data you provide through the contact form will be processed solely to address your inquiry or request. The information collected is limited to identifying and contact data, as well as data related to the nature of your request.
  • Claims Form: The personal data you provide through the form will be processed solely to address your complaint.
  • Returns Form: The personal data you provide through the form will be processed for the evaluation and management of the requested return or exchange and the collection of the product if necessary.
  • Other Purposes: The information provided may occasionally be used for:
    • Surveys to improve our services
    • Managing requests for information, suggestions, and complaints from customers for their management and resolution.

 

Legitimacy

The basis that legitimizes data processing is the User's own consent and acceptance in each of the sections where personal information is collected. The User has the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.

Regarding data processing for commercial purposes through telematic means, when there is a prior contractual relationship between the parties, the communications concern products or services related to those previously requested by the interested party, and the User has been given the option to oppose the processing of their data by marking an unselected box, the basis that legitimizes the processing is based on the provisions of Article 21.2 of Law 34/2002, of July 11, on Information Society Services.

In each commercial communication sent to the interested party, they will be given the option to express their opposition to receiving new communications.

 

Recipients

We inform the User that the processing of the information collected through this website does not involve international data transfers.

Regarding the recipients of the information, we inform you that if you make an online purchase that must be delivered to the address you provide or a return that must be collected from the address you provide, the package will detail your name, surname, delivery address, and phone number. This last piece of information will be included to allow contact between the transportation company and the recipient to facilitate the delivery process.

 

Rights

Access, rectification, portability. To exercise these rights, the User can send an email to eshop@vinessence.es or send a letter to the following address: C/ Mar Cantábrico, 31-33 ZIP 30591 in Balsicas, province of Murcia in España, indicating the changes they wish to make.

If you consider that during the processing of data by Vinessence, your rights regarding data protection have been violated, especially if you have not obtained satisfaction in exercising your rights, you can file a complaint with the competent Data Protection Control Authority.

 

Cookie Policy

This website uses its own and third-party cookies to provide you with a better experience and service. By browsing or using our services, you accept the use of cookies. However, you have the option to prevent the generation of cookies and their deletion by selecting the corresponding option in your browser. If you block the use of cookies in your browser, some services or functionalities of the website may not be available.

 

What is a cookie?

Cookies are a tool used by web servers to store and retrieve information about their visitors. It is a unique identifier in the form of a text file sent to the user's device to record information, thereby improving the quality and security of the website. They have an expiration date after which they cease to be operational.

 

Utility of cookies on my website

We use cookies to facilitate navigation on the web and to achieve greater effectiveness and personalization of the services we offer you. The cookies used are associated only with an anonymous User and their device, do not provide references that allow us to obtain your personal data, nor do they include viruses. They also cannot be read from your device by other servers.

The information we analyze using cookies includes the Internet Protocol (IP) address used to connect your computer to the Internet, type and version of browser, operating system and platform used for the connection, and the date and time of this activity.

 

Cookies used

We use persistent cookies that are stored on the user's device and allow us to retrieve browsing information on the next visit. They have an expiration date. These cookies allow us to personalize your visits based on your preferences (for example, country and language).

We also use third-party cookies that allow us to manage and improve the services offered. For example, the statistical services of Google Analytics.

Below, we summarize the previously described cookies used on the website:

  • ASP.NET_SessionId, MABSesion: These cookies are session identifiers provided by the Microsoft ASP server and are specific to the system. They are used to identify a user who has logged in to our website.
  • cookie_products: Identifies the products the user has consulted during the current session to provide a better browsing experience.
  • chkCookie: Identifies the acceptance of the use of cookies that we implement on the web for this session, so that the warning is not displayed again.
  • testCookie: Allows us to anonymously determine whether the browser used in this session allows the use of cookies. It is necessary for the correct functioning of the website that the browser allows the use of cookies; otherwise, some functions may not be available.
  • _utma, _utmb, _utmc, _utmz: These Google Analytics cookies generate an anonymous user ID that is used to count how many times a user visits the site. They also record when the user first and last visited the website. Additionally, they calculate when a session has ended, the user's origin, and keywords.